Frequently Asked Questions

• What is the KEEN Footwear online return policy?
• What is the warranty policy for products from keenfootwear.com?
• Sales, Discounts, and Promotions
• Can I cancel my order?

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Returns & Exchanges

• What is the KEEN Footwear online return policy?
• I don't have my original packaging; can I still return my order?
• I bought my shoes somewhere else, can I return them to KEEN?
• When will I receive my refund?

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Warranty

• What is the warranty policy for products from keenfootwear.com?
• Where/how do I fill out my KEEN Footwear warranty claim?
• How do I exchange my warranty order?
• How do I find my KEEN product tag number?

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Shipping

• How do I track my order?
• How do I change my shipping address?
• Can I cancel my order?
• Do you offer free shipping?

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